Privacy Policy

1. Introduction

Vilok Solutions Private Limited ("Breeze", "we", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at breezefsm.in.

2. Information We Collect

Information you provide: name, email, phone, company details, payment information, and support communications.

Automatically collected: device/browser info, usage data, GPS location data (field sales features, with consent), and cookies.

3. How We Use Your Information

• Provide and improve the Breeze platform
• Process transactions and send billing information
• Send administrative updates and security alerts
• Respond to support requests
• Send promotional communications (opt-out available)
• Comply with legal obligations

4. Data Sharing

We do not sell your personal data. We share information only with: service providers (cloud hosting, payments, analytics); legal authorities when required; and in connection with business transfers. All third parties are bound by data processing agreements.

5. Data Retention

We retain your data for as long as your account is active. Upon account termination, data is deleted within 90 days unless required by law.

6. Your Rights

Under applicable data protection laws, you have the right to access, correct, delete, or port your data; restrict processing; withdraw consent; and lodge complaints with supervisory authorities.

7. Security

We implement TLS encryption in transit, AES-256 encryption at rest, role-based access controls, MFA, and regular security audits. See our Data Security page for full details.

8. Cookies

We use cookies and similar technologies. See our Cookie Policy for full details and opt-out options.

9. Contact

For privacy-related queries, contact our DPO at sneha.das@breezefsm.in.